Price vs value Posted on 17 Dec 11:25
We had a customer call us yesterday and say that our prices are high. This was interesting as we believe we are the lowest cost on the market for the value we offer.
Our customer was saying that they can get similar product from another supplier at a lower price.
So we asked them a few questions:
Does the price from the other company include shipping anywhere in the world? His answer- No, but I have a fedex account.
Does the price from the other company include all of the accessories or do you have to get them yourself? His answer- we have some hardware in stock and the rest (like Orings) we have to procure separately.
How much time does it take for you to go and source accessories separately? His answer- I'm not sure.
What is the cost to your company if you can't install your system because you are missing some accessories? No answer from him.
We believe that time is the most important commodity that we all have.
And we try to make sure that our customers get what they need with everything included so that they save time and don't have waste time later to find the rest of what they need. This is our value.
The story does have a happy ending as he did buy from us and we have another satisfied customer.
Thank you to all of our partners and customers.